Support

Looking for Support?

In order to serve our customers better, we have introduced a ticketing system where customers can log in a ticket to notify us of an issue.

Existing users, please visit our MojoHelpdesk to log in your support issue.

Depending on your support SLA with us, our support team will respond accordingly.

Email Support

Besides entering a ticket via MojoHelpdesk, you can also email your queries to support [ at ] point-star.net. If you’re looking to purchase a support package from us, please email our sales team at sales [ at ] point-star.net. We offer email support services that can help provide answers to our customers on time.

Phone Support

We provide first line phone support for our clients within agreed SLA targets and to a level that ensures all incidents that do not require a visit are resolved over the phone at the first point of contact.

Telephone support for customers starts from 10:00 am – 7:00 pm (Singapore time) Mondays to Fridays excluding public holidays.

You can reach our support line (if you have the support credits) at +65 6777 9493

Please note that this support line is for our Cloud Consultancy clients only.

Onsite Support

We provide superior onsite technical support on a short or long term basis. We have accumulated an invaluable technical knowledge base and have developed industry methodologies and best practices. Again, please dial our office hotline or email us at sales [ at ] point-star.net if you’re looking to take up an onsite support package with us.